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Midwest Mobile Banking

What is Midwest Mobile?

Midwest Mobile is the ultimate on-demand service.  Now you can access your account information from any mobile phone with either text messaging or Mobile Web access.  Imagine the convenience of viewing your account balances from your mobile device!  Or viewing recent transactions.  How about transferring funds between accounts or making loan payments, anytime, anywhere?  You can even pay your bills from the palm of your hand. 

eAlerts!

Sign up for eAlerts and we will send you information about your account...when a deposit has posted, when your account balance falls below a certain balance or a reminder that your loan payment is due.  Click here to learn more about eAlerts!

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How do I get started?

First of all, to begin using Midwest Mobile, you need to be enrolled in our Online Banking.  After enrolling in Online Banking using a computer, you can enroll in Midwest Mobile.  You will need to identify which Midwest Mobile option will work best for you based on the type of mobile device you have.  As you can see, you can choose to bank via text messaging, mobile browser or downloadable application - or, if your phone allows, choose more than one!  Have your cell phone with you as you walk through the enrollment process.   

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Text Banking

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Mobile Web Banking 

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Mobile App Banking 

Frequently Asked Questions...

Is Midwest Mobile secure?
Is my personal or financial information stored on my phone?
Which accounts can I access using Mobile Money?
How current is the account and transaction information?
Can I add more than one mobile phone?
What if my phone number changes?
What if my phone is lost or stolen?
How do I stop using Midwest Mobile on my phone?
Which phones can I use for Midwest Mobile?
Which mobile service carriers support Midwest Mobile?
I have a prepaid plan, can I use Midwest Mobile?
Is Midwest Mobile secure?

Midwest Mobile employs industry best practices with regards to security.  It has been assessed against industry security criteria by a number of independent system security experts.

At a high level, Midwest Mobile offers the following security safeguards:

  • Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Midwest Mobile component.  Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
  • Encryption - 128-bit encryption is used for all transactions within Midwest Mobile and between Midwest Mobile and other Fiserv solutions.
  • Fraud - Midwest Mobile incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience - Midwest Mobile is protected against malicious attacks through software and server hardening measures.
  • Audit Ability - Midwest Mobile provides full audit capabilities through event logs and event-based reporting.

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Is my personal or financial information stored on my phone?

No.  Midwest Mobile does not save any files with personal or financial information on your mobile device.  That information stays strictly within online banking.  Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device.  Those files do not contain any personally identifiable information.

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Which accounts can I access using Midwest Mobile?

You can access any account you have set up in Online Banking.  You select which accounts you want to access using Midwest Mobile during the enrollment process.

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How current is the account and transaction information?

When you view your account balance, you see the current available balance.  When you view transaction history, you see the most recently posted transactions.  Pending transactions do not display.

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Can I add more than one mobile phone?

Yes.  You can enroll several mobile devices for Midwest Mobile.  To add a new phone, log into Online Banking using a computer.  Choose "options" at the top of the page.  Under your Mobile Banking Profile, choose "Manage Devices".  Click "Add New Phone". 

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What if my phone number changes?

If your mobile phone number changes, simply  update your mobile phone number in Midwest Mobile.  To do so,  log into Online Banking using a computer.  Choose "options" at the top of the page.  Under your Mobile Banking Profile, choose "Manage Devices".  There you can update your phone number.

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What if my phone is lost or stolen?

If your mobile phone is lost or stolen, no one can access your account without first knowing your password and, in some cases, your unique user name.  To prevent unauthorized access to your account, you can deactivate your phone in Midwest Mobile.  To do so, log into Online Banking using a computer.  Choose "options" at the top of the page.  Under your Mobile Banking Profile, choose "Manage Devices".  There you can choose to "stop using this phone for Mobile Banking".

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How do I stop using Midwest Mobile on my phone?

To stop using Midwest Mobile on your phone,  log into Online Banking using a computer.  Choose "options" at the top of the page.  Under your Mobile Banking Profile, choose "Manage Devices".  There you can choose to "stop using this phone for Mobile Banking".

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Which phones can I use for Midwest Mobile?

Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo and Sony Ericsson.  Phones on a number of different operating systems are supported including, but not limited to, Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

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Which mobile service carriers support Midwest Mobile?

Midwest Mobile works on all major mobile service carriers in the U.S.:  AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless.  Midwest Mobile also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.

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I have a prepaid plan, can I use Midwest Mobile?

Midwest Mobile works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes.  T-Mobile does not support short codes.

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