Our Lincoln branch is looking to fill a full-time Customer Service/New Accounts Representative position.

Primary Responsibilities

• Provide exceptional & knowledgeable customer service.
• Maintain a positive attitude to effectively communicate with others by phone and in person
• Open new accounts; DDA, Savings, Certificate of Deposits, IRA’s and HSA’s
• Cross-sell additional products when opening new accounts: Online banking, ATM & Debit cards, Credit Cards, ID Protect Plus, Safety Deposit Box as well as informing the customer of our other services such as our loan products and financial services.

Secondary Responsibilities

• Attend banking schools and seminars as required to maintain knowledge of bank products, policies, procedures, and compliance.
• Process customer transactions, including receiving deposits, verifying cash, issuing receipts, making withdrawals, and cashing checks.
• Performs bank operations and security functions by properly inputting data for account transactions, handling cash drawer and vault transactions, managing cash levels, and participating in dual-control functions (night depository, mails deposits, and ATM transactions).
• Available to work fluctuating hours, including Saturdays, and as the need arises, to cover for other employees on vacation or in their absence.
• Participate with other bank staff in customer and prospect calls.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience: Previous customer service, banking, and new account experience required.
• Bilingual is a plus but not required.
• Skills/Ability: Exceptional customer service skills are required as this person will assist customers directly with loan transactions, questions, and research. Applicant must be detail-oriented, self-motivated, and an effective time manager. Applicant should possess good verbal and written communication skills as well as good computer skills.

Why work for us?

We offer an excellent benefits package including:

• Health, Dental & Vision Insurance
• 401(k) & Profit Sharing
• Paid Holidays
• Wellness Benefits
• Paid Vacation & Sick Time

Midwest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender

The Facilities Manager will be responsible for the planning and coordinating of all installations and repairs. They will manage the upkeep of equipment and supplies to meet safety standards and oversee the overall maintenance of the interior and exterior of all bank property.

Primary Responsibilities and Duties          

1. Maintain the physical security of the bank branches and implement changes where necessary. This includes but is not limited to security cameras, keyless entry systems, fire alarms, extinguishers and defibrillators.
2. Ensure proper maintenance of bank vehicles is being completed, i.e, maintenance, upkeep, and replacement plans.
3. Oversee exterior upkeep of Northern Branches, performing necessary duties and lining up work for others to perform. (HVAC, Electrical, Plumbing, etc.)
4. Review, maintain, and negotiate contracts for cleaning, sprinkler, mowing, and snow removal companies.
5. Perform quality control checks on all work that is being performed at the bank as it pertains to facilities.
6. Discuss potential improvements with Market Presidents as areas are evaluated.
7. Inspect building structures to determine the need for repairs or renovations and share findings with the Market President.
8. Engage in any building remodel or construction projects throughout Midwest Bank facilities.
9. Other duties and responsibilities as assigned.

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

1. Attending seminars and classes to keep informed in the various fields.

Job Specifications

1. Thorough knowledge of mechanical systems.
2. Knowledge of bank layout and utilities used.
3. Good communication skills, both verbal and written.
4. Be able to do multiple concurrent tasks with interruptions.
5. Ability to do detailed work.
6. Maintain the highest degree of confidentiality.
7. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating and interacting with others.

The Fraud Analyst is responsible for early detection and prevention of losses through an in-depth analysis of suspect transactions identified by the Bank’s fraud transaction monitoring systems or reported by other Bank personnel. 

Primary Responsibilities and Duties              

1. Detect, research, monitor, and dispute suspicious activity in keeping with the Bank’s established procedures to prevent Electronic Banking fraud, including lost, stolen, or counterfeit cards; ATM fraud; fraudulent online account openings or account takeovers; identify theft; and other forms of suspicious deposit account activity.
2. Generate fraud-related reports and summaries to others in the organization, including management and Compliance.
3. Create rules and analysis models to detect and prevent fraudulent transactions.
4. Ensures compliance with the bank’s policies, legal and government rules, and regulations.
5. Work directly with other Bank personnel to resolve fraud cases, including providing general step-by-step knowledge, recurring comprehensive support, positive feedback, timely consultation on alternatives, and following up on results of case conclusions.
6. Creates and maintains fraud analysis models to improve efficiency and effectiveness.
7. Maintains current knowledge of financial products, services, and delivery methods the Bank utilizes.
8. Protects the privacy and confidentiality of customers, other employees, and work.
9. Backup for other employees in case of absence.
10. Provide customer service by phone to external customers by responding to balance inquiries, debit cards, online banking and deposit account questions and issues, and other requests for assistance.
11. Provide support and assistance to internal customers by serving as a resource on all deposit-related topics and concerns.
12. Other duties & responsibilities as assigned.

Secondary Responsibilities and Duties (NON-ESSENTIAL FUNCTIONS)

1. Cross-training with other employees in data processing operations and completing special projects and reports as assigned.
2. Commitment to teamwork and interaction with co-workers.
3. Working assigned weekends for operational support.
4. Attend seminars, webinars, and schools as required to keep informed of any updates or changes regarding their position.

Job Specifications

1. Maintain the highest degree of confidentiality
2. Experience in the computer field
3. Computer knowledge of the banking system is preferred but not required
4. High degree of accuracy and attention to detail
5. Accurate data entry and report creation
6. Good communication skills and must be polite and understanding towards customers and fellow employees
7. Be able to do multiple concurrent tasks with interruptions
8. Organizational skills
9. Self-motivated
10. Accept challenges and constant changes
11. Effective time management skills
12. Additional activities include standing, sitting, reaching, lifting, bending, reading, concentrating, communicating, and interacting with others.

With growth comes unlimited career potential. If you're looking for a fun, family-oriented place to grow your career, you've come to the right place! Our Norfolk branch is looking to fill a full-time Operations Specialist position.

Primary Responsibilities

• Process wire transfers, ACH files, returned deposit items, cash letter adjustments, levies, garnishments, and additional duties as assigned.
• Reconcile internal accounts, correspondent bank accounts, and research problems, and make correcting entries.
• Provide customer service by phone to external customers by responding to balance inquiries, debit cards, online banking, and deposit account questions and issues, and other requests for assistance.
• Provide support and assistance to internal customers by serving as a resource on all deposit-related topics and concerns.
• Perform daily tasks within an appropriate time frame that are associated with data processing.
• Protect the privacy and confidentiality of customers, other employees, and work.

Secondary Responsibilities

• Cross-training with other employees in data processing operations and completing special projects and reports as assigned.
• Commitment to teamwork and interaction with co-workers.
• Working assigned weekends for operational support.
• Attend seminars, webinars, and schools as required to keep informed of any updates or changes regarding their position.

Qualifications

• Education: A high school diploma or equivalent is required.
• Experience: Banking experience is preferred but not required.
• Skills/Ability: Applicant must be detail-oriented, self-motivated, an effective time manager, have accurate data entry and report creation, and have the ability to multitask. Good verbal and written communication skills as well as good computer skills are desired.